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Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products. When visiting Philips Consumer Care, please make sure to bring along the below:
Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products.
When visiting Philips Consumer Care, please make sure to bring along the below:
Proof of purchase (Receipt/Tax Invoice)
Philips product (Including accessories)
R Logic Customer Care Services Sdn Bhd (Authorized Service Provider) Petaling Jaya, Selangor Lot 2C, Jalan Kilang 51/206, Section 51, 46050 Petaling Jaya
R Logic Customer Care Services Sdn Bhd (Authorized Service Provider)
Petaling Jaya, Selangor
Lot 2C, Jalan Kilang 51/206, Section 51,
46050 Petaling Jaya
MON – FRI: 9 am – 6 pm SAT: 9am – 1 pm SUN & PH: CLOSED
MON – FRI: 9 am – 6 pm
SAT: 9am – 1 pm
SUN & PH: CLOSED
Contact our customer service team for all your service & product related questions.
We offer home pick-up & delivery of your products Transport (one way) – MYR25 *For consumers residing in Kuala Lumpur & Klang Valley only
We offer home pick-up & delivery of your products
Transport (one way) – MYR25
*For consumers residing in Kuala Lumpur &
Klang Valley only
Learn more about what is covered under your warranty.
Upon receiving the SMS notification please collect your order within 7 days.
Location R Logic Customer Care Services Sdn Bhd (Authorized Service Provider) Petaling Jaya, Selangor Lot 2C, Jalan Kilang 51/206, Section 51, 46050 Petaling Jaya
Location
Opening hours MON – FRI: 9 am – 6 pm SAT: 9am – 1 pm SUN & PH: CLOSED
Opening hours
Contact us Contact our customer service team for all your service & product related questions.
Contact us
Pick-up & Delivery We offer home pick-up & delivery of your products Transport (one way) – MYR25 *For consumers residing in Kuala Lumpur & Klang Valley only
Pick-up & Delivery
Warranty Learn more about what is covered under your warranty.
Warranty
Collection Upon receiving the SMS notification please collect your order within 7 days.
Collection
* This field is mandatory
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In many cases when product doesn’t behave as you would expect, the problem can be resolved at home without any need to send it away for repair. Please check our online troubleshooting and FAQs to find solution for the most common issues: - Find your product and its FAQs If you are not able to resolve your problem on line, you can contact our Consumer Care team – click here Repair or exchange will be free of charge if your product is within the warranty period. - Philips warranty
In many cases when product doesn’t behave as you would expect, the problem can be resolved at home without any need to send it away for repair.
Please check our online troubleshooting and FAQs to find solution for the most common issues:
- Find your product and its FAQs
If you are not able to resolve your problem on line, you can contact our Consumer Care team – click here
Repair or exchange will be free of charge if your product is within the warranty period.
- Philips warranty
Philips warranties are usually between 12 and 24 month depending on the product you own. To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.
Philips warranties are usually between 12 and 24 month depending on the product you own.
To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.
If your product is no longer under warranty we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options. To find out a repair solution for your faulty product, please contact our Consumer Care team.
If your product is no longer under warranty we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options.
To find out a repair solution for your faulty product, please contact our Consumer Care team.
Information on our current product range can easily be found in the Products section of the Philips website. You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).
Information on our current product range can easily be found in the Products section of the Philips website.
You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).
For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.
If you have any questions regarding spare parts or accessories for your product, you can also contact Philips Consumer Care team.
Model number of your product can be found: on the box, on the manual or on the product itself: Where can I find the model/serial number of my product?
Model number of your product can be found: on the box, on the manual or on the product itself:
Where can I find the model/serial number of my product?
Our goal is to repair and return your product to you within 7 working days from the day it is received by our service centre. (Parts permitting, please be aware that the repair might take up to 14 days.) If you would like to check the progress of your repair, please contact our Consumer Care team for an update.
Our goal is to repair and return your product to you within 7 working days from the day it is received by our service centre.
(Parts permitting, please be aware that the repair might take up to 14 days.)
If you would like to check the progress of your repair, please contact our Consumer Care team for an update.
Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products. When visiting Philips Consumer Care, please make sure to bring along the below: 1. Proof of purchase (Receipt/Tax Invoice) 2. Philips product (Including accessories) Find the nearest authorized service centre to have your product repaired. You can also contact our Consumer Care Team regarding the above products.
1. Proof of purchase (Receipt/Tax Invoice)
2. Philips product (Including accessories)
Find the nearest authorized service centre to have your product repaired.
You can also contact our Consumer Care Team regarding the above products.
If you have reference number starting with 60-xxx, please contact our Consumer Care team and they will be able to update you with the progress of your repair.
If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help. If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you. However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer as they are responsible for the after sales service during the period of the extension of your guarantee.
If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help.
If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you.
However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer as they are responsible for the after sales service during the period of the extension of your guarantee.
