I cannot connect my Philips Wireless Motion Sensing System

Scanning the QR code

• Please scan the QR code in adequate lighting to ensure optimal recognition by your device's camera.  
• Make sure that you are scanning the QR code on the back of the device you are trying to connect. Each Sensing Plug and Door Sensor has a unique QR code on the back of the housing. 

Pairing your device 

• In all cases, the device should be in "pairing mode", meaning the light is slowly blinking blue when plugged into a power source. If this is not the case, perform a manual reset and try to pair again.  

Connecting your Motion Sensing Plug (Hub) to Wi-Fi 

• Check if you are using a 2.4 GHz Wi-Fi network. If you are using a 5 GHz network, switch to a 2.4 GHz network and scan the QR code again. To find out what Wi-Fi network you have check the section "2.4 GHz or 5 GHz Wi-Fi network?".   
• Make sure that your phone is connected to the same Wi-Fi network that you want to connect your Motion Sensing System to.  
• Make sure that you have entered the correct Wi-Fi password. If the password is incorrect, the Motion Sensing Plug will not be able to connect to the network.  
• Make sure that the first Motion Sensing Plug you pair is placed within 10 metres from your router.

1. Unplug your device. Be careful when unplugging your device. Hold it from the back and pull gently away from the socket. 
2. Hold the Smart Plug button located on the side of your Motion Sensing Plug. 
3. Plug it back in while holding the Smart Plug button and wait for 5 seconds. 
4. The LED should start pulsing, which indicates that the reset was successful. 
5. Power off again. The device is ready to be paired.

If you are unable to define whether your Wi-Fi network is 2.4 GHz or 5 GHz, please read our troubleshooting advice below:   

 
The name of Wi-Fi networks indicates whether they are 2.4 GHz or 5 GHz:  

1. On a device that is connected to your Wi-Fi network, open the settings menu.  

2. Look for the section that displays your Wi-Fi network information.  

3. The name of your Wi-Fi network may include a suffix that indicates whether it is a 2.4 GHz or 5 GHz network. For example, if your network name is "MyNetwork_2.4GHz", then it is a 2.4 GHz network.   

4. The Philips Home Safety Devices can only connect to a 2.4 GHz Wi-Fi network, therefore choose this network to connect the device to.   

  
The name of Wi-Fi networks does not indicate 2.4 GHz or 5 GHz:  
If the name of the Wi-Fi network does not indicate this, we suggest checking the manual and settings of your modem/router or reaching out to your Internet provider.  
 
If none of these steps work for you, please contact our customer support for further assistance.