It is important to use your curler according to the right instructions. This means that you should hold it, insert hair into it and release it in the way described in your user manual. If you are using a traditional hair curler, which is a long rod, make sure you place your hair at the middle of the barrel, and not towards the end, where it is at a higher risk of getting trapped. While using a Philips Auto Curler, make sure you hold it vertically while curling your hair with it. If your hair gets stuck in the auto curler, do not panic. Turn the curler off and gently pull out your strands of hair from the curler. If you have tried the advice above but your hair is still getting trapped in your curler, please contact us for further help.