If the below instructions don't help, please
contact us or
click here to submit an online warranty request so that we may support you in obtaining a replacement device. All Sonicare toothbrushes and flossers come backed with a 2 year warranty.
If your toothbrush makes a loud noise, the troubleshooting tips below may help you find a solution.
We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next. Alternatively, you can watch the video below to solve the issue.