Because of the fineness of the ground coffee powder, some coffee powder can fall inside and underneath the brew group, which is normal. We advise to rinse the brew group of your Philips/Saeco espresso machine and clean the interior weekly.
To clean it, follow the steps below or watch our tutorial video:
- Switch OFF the machine wait until it is completely off and no longer makes any noises (this takes about 15-20 seconds)
- Open the service door and remove the brew group by pressing the “PUSH” button to the right-hand side, holding it and pulling it towards you
- Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back
If none of the solutions solved the issue, please contact us for further assistance.