My Philips Indoor 360 Camera sends me too many notifications
Published on 04 August 2024
When your camera detects movement or sound, it will send you a notification. If you are receiving too many notifications from your Philips Indoor 360 Camera, find ways to reduce how many you get in the article below.
You can customise the notifications for each of your cameras by selecting the type of detection for each mode. By choosing "All Movement", you will receive a notification for any movement detected by the camera, regardless of its nature. However, if you switch to "AI Detection", you will only receive notifications for specific detection types that you have chosen.
Similarly, if you choose "All Sound", you will receive notifications for every sound detected by the camera. But, if you switch to "Child Cry", you will only receive a notification when the built-in AI detects a child crying. To change the Detection type, follow these steps:
Open "Modes" in the app.
Tap "Edit" for the Mode you want to configure.
Select a camera.
Tap "Movement detection" or "Sound detection".
Another screen will open on which you can select your preferred Detection.
Tap the arrow in the top left-hand corner to go back.
Save your changes.
Please note that if you use AI or Child Cry Detection, the camera will only record this specific type of detection. If you wish to record all sounds and movements, you can choose one of the options below to minimise the number of notifications you receive.
You can configure which actions are performed when movement or sound is detected, including if a notification is sent. This works for both All Detection and AI Detection. To turn off notifications after sound and/or movement has been detected, follow these steps:
Open "Modes" in the app.
Tap "Edit" for the Mode you want to configure.
Select a camera.
Tap "Movement detection" or "Sound detection"; a different screen will open.
Tap below Actions.
Toggle off "Send Notification".
Tap the arrow in the top left-hand corner twice to go back.
Save your changes.
By switching off notifications this way, an event will still be recorded, but you will not get a push notification on your phone.
You can also modify your camera's sensitivity settings. This is done on a camera level and will affect all Modes. To change the sensitivity settings, follow these steps:
Go to "Devices" in the app.
Tap "Settings" for the camera for which you want to adjust the sensitivity.
Go to "Detection".
Adapt the Movement or Sound sensitivity level.
If none of these steps work for you, please contact us for further assistance.
