Philips Support

What are the Wi-Fi requirements for my Philips Home Safety Camera?

Published on 04 August 2024
Your Philips Home Safety camera is only compatible with 2.4 GHz Wi-Fi networks. See below for the minimum network requirements. 

Minimum requirements

  • For optimal performance, it is recommended that you place your Philips Home Safety Camera within the range of the Wi-Fi router. The Philips Home Safety Camera should also work with a Wi-Fi range extender if the range extender is connected to a 2.4 GHz network. 
    Minimum requirements: 
  • Indoor 1000 series, HSP1000: 1.2 Mbps, 2.4 GHz.
  • Indoor 3000 series, HSP3500: 1.5 Mbps, 2.4 GHz.
  • Outdoor 3000 series HSP38000: 1.2 Mbps, 2.4 GHz.
  • Wireless Video Doorbell, HSP5300: High resolution: 2 Mbps, Low resolution: 256 Kbps 
  • Indoor 360 camera, HSP5500: High resolution: 2 Mbps, Low resolution: 256 Kbps 
  • Wireless Spotlight Camera, HSP5800: High resolution: 2 Mbps, Low resolution: 768 Kbps 

  • Did the above information help? If not, contact us for further assistance.
     

The information on this page applies to the following models: HSP5300/01 , HSP5500/01 , HSP5800/01 .

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