6000 SeriesVacuum & Wash Cordless

Thank you for sharing your feedback and letting us know about your experience with the 6000 Series XW6264/11 Vacuum & Wash Cordless. We understand how disappointing it can be when a product does not meet expectations. We acknowledge that the performance did not meet your needs. Various factors can affect the vacuum cleaner’s performance, and proper guidance can help address these issues effectively. We recommend visiting the Philips website support page for detailed instructions, manuals, and any updates for your model, or reaching out to us through our Social Media channels for direct assistance. Kind regards

Thank you for taking the time to share your feedback. We’re sorry to hear that you have experienced issues with long hair becoming wrapped around and stopping the rotating brush, even after purchasing replacement brushes. We understand how frustrating this can be, especially when it affects the cleaning performance and requires frequent attention. To help prevent hair and debris from building up around the rotating brush, we recommend regularly checking the brush and removing any hair or fibres that may have become wrapped around it. The Power Brushes are designed with a self-cleaning function, so we also recommend using the cleaning function after each cleaning session and allowing the brushes to dry properly afterward. For the best cleaning performance, Philips recommends replacing the Power Brushes approximately every six months, or sooner if they show signs of wear or damage. We appreciate you sharing this experience as it helps us understand where the product may not have met your expectations. If you need further assistance or guidance with your Vacuum and Wash Cordless 6000 Series, please reach out to us through our Philips website support page for additional support. Kind regards