Healthy lifestyles start here. Sign up and get exclusive offers
2 year warranty
Electric toothbrushes
All series
DiamondClean 9000 Sonic electric toothbrush with app
Discontinued
Support
HX9912/36
Go to shop
Log in or create an account
You instantly have access to manuals, tailored support and more. Plus it’s quick and easy
Data Act Document - English
All (16)
How does the brushing guidance work in the Sonicare app?
How do I enable or disable the pressure sensor on my Sonicare?
Can I sync the Sonicare app with the Apple Health app?
Which brush head fits my Sonicare toothbrush?
In which countries is the Sonicare app available?
My brush head is difficult to attach or remove.
I cannot connect my toothbrush to the Sonicare app
My Sonicare toothbrush is vibrating less powerfully
My Sonicare toothbrush is not vibrating
My Sonicare toothbrush turns off by itself
Check the terms of your warranty and start a product exchange or repair
Warranty
Our product warranty policies
Contacting Philips
We're happy to help you