Air Purifier 800 SeriesHEPA NanoProtect & Active Carbon filter

We’re really sorry to hear how disappointed you feel, we understand how frustrating this situation can be, and we appreciate you taking the time to share your experience. Filter availability can vary by region and over time, and our support team can help check availability, alternatives, or next steps specific to your product and location. We strongly recommend contacting them directly so they can assist you properly and work on a solution with you: https://www.home.id/support Kind regards,

Thank you for your rating and review of the FY0293/30 Air Purifier filter. On behalf of the Philips team, I would like to thank you for taking the time to share your feedback with us. We are sorry that our product did not fully meet your expectations and for the experience you had with it. Undoubtedly, your satisfaction is of paramount importance to us, and we are deeply sorry for any inconvenience this may have caused. When using the Air Purifier, you need to replace the filter only when the relative alert light turns on, on the display. The alert on the app is used as a reminder for the filter replacement, and it does not indicate that the filter has expired. For more detailed information about this, we encourage you to contact us again via our website support page https://www.home.id/support. Kind regards,

Hi there, thanks for writing your review and for sharing your concerns. We like to get in touch and see how we can help. Please feel free to contact us via our website or send us a message on Social Media. We hope to hear from you soon.

Hi there, We're sorry to hear that you've been having trouble finding replacement filters for your air purifier - we can imagine how inconvenient this must be. We recommend signing up to be notified when the filters will be back in stock, if you haven't done so already. You can do this by selecting "Notify Me" on the product page of the replacement filter. Otherwise, we advise you to try purchasing the filters via another trusted retailer. For further help or additional questions, please feel free to get in touch via social media on our Philips Home Living pages. Alternatively, you can reach out to us via the support page on our website. One of our colleagues will then try their best to help you further. Kind regards, The Philips Home Living Team

Thank you for your review. We regret to hear that you're still waiting for the filter you've ordered for your AirPurifier. Of course, we want you to be able to use your device to the fullest soon again. We kindly recommend contacting our colleagues from the online shop at +44 20 76 60 44 40 (Monday – Friday: 08:30 to 18:00), so they can check the shipping status. We hope that the filter will arrive soon. Kind regards,

Thanks for your feedback. Glad to hear it filters effectively and runs mostly quietly! If you have more questions, please reach out to us on of our Social Media channels. Kind regards,

Hi, Thanks for taking the time to leave your review. We are sorry to hear that you’ve been having trouble trying to locate the replacement filters. When they’re currently out of stock, we recommend clicking the “Notify me” button so you’ll be notified as soon as they get back in stock. If you need help trying to locate the product, please feel free to contact us so we can assist you further. You can reach out to us via our Social Media Channels, or through the support page on our website. Kind regards,