Philips Support

When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Published on 2017-01-09

Recommended resolution for Philips 23.6 “: 1920x1080 @60Hz.

  1. Unplug all cables, then connect your PC to the monitor that you used previously.

  2. In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the slidebar to 1920x1080 pixels (23.6”).

  3. Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.

  4. Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz (23.6”).

  5. Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

  6. Turn on your monitor and then turn on your PC.

The information on this page applies to the following models: 244E1SW/69 , 244E1SB/00 , 244E1SB/97 .

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