Current recall programs

The affected products are:

Philips Salon Essential Hairdryer HP4930
Philips SalonDry Travel Hairdryer HP4931

In very rare cases the hairdryer can overheat when left plugged into the electrical connection. This poses a potential fire hazard, even when the appliance is switched off..

How do I know if my hairdryer is affected?

To confirm if your hairdryer is affected, please follow these two steps:

1. Identify the Product Type Number HP4930 or HP4931 on the appliance. This can be found printed on the hairdryer, either on the underside of the main body of the appliance, or on the side of the handle.
2. Identify the Production Code Number on the appliance. This is a four-digit number printed into the plastic of the body of the appliance under the lower right-hand corner of the product information area.
   The following Production Codes are affected For Product Type Number HP4930, the affected Production Code Numbers are those between 0000-1104 For Product Type Number HP4931, the affected Production Code Numbers are those between 0000-1104 If your appliance is affected, you should bring your product to exchange at the following authorised service centers:
   

PHILIPS AUTHORISED SERVICE CENTRE - CE

Town State Company name Address

Johor Bharu Johor HQ Electronic Service Centre 29, Jalan Rosmerah 2/12,
Taman Johor Jaya,
81100 Johor Bahru, Johor.

Pulau Langkawi Kedah Sega Electronic 26-28, Persiaran Putra,
Pusat Dagangan Kelana Mas,
07000 Langkawi, Kedah.

Alor Star Kedah Seng Electronic Service Centre 695, Jalan Putra,
Tambang Badak,
05100 Alor Star, Kedah.

Kota Bharu Kelantan Dunia TV.Radio Service 3781-B, Jalan Sultanah Zainab,
15050 Kota Bharu, Kelantan.

Melacca Melacca K & K Laser Electronic Service Centre 65, Jalan Kota Laksamana 1/2,
Taman Sri Laksamana Seksyen 1,
75200 Melaka.

Seremban Negeri Sembilan Ritak Electronic Service Centre 80, Bukit Lemon, Jln Tuanku Munawir,
70000, Seremban,
Negeri Sembilan.

Kuantan Pahang DS Electronic Sales & Service B-2240, Jalan Lim Hoe Lek,
25200 Kuantan,
Pahang Darul Makmur.

Penang Penang Audio Vision Sales and Service 47, Lorong Lumba Kuda, Air Itam, 11400, Penang.

Penang Penang E-MAG Service 115-G-5, Jalan Kedah, 10050 Penang.

Seberang Jaya Penang TSS Sales & Service No.25, 1st Floor, Jalan Kelisa Emas 1, Taman Kelisa Emas, Seberang Jaya, 13700 Perai, Penang.

Ipoh Perak Home Electronic Enterprise 150, Jln. Pengkalan Barat 32, Station 18, 31650 Ipoh, Perak.

Ipoh Perak Televista Sdn Bhd "70, Jalan Bercham, Taman Sri Dermawan, 31400 Ipoh, Perak Darul Ridzuan."

Sandakan Sabah Active Electronics Trading Co. Block D, Lot 3, Ground Floor Bandar Nam Tung, Jalan Leila, 90000 Sandakan, Sabah

Tawau Sabah City Electronic & Electrical Service Centre TB 440, Block K, Lot 5, Ground Floor, Bandar Sabino, P.O.BOX 60373, 91013 Tawau, Sabah.

Kota Kinabalu Sabah VCR Electronic Service Lot 6, Block A, Ground Foor, Hong Tong Centre, Mile 4, Jln Penampang, 88300 Kota Kinabalu, Sabah.

Kuching Sarawak GCH Enterprise Grd Flr, Lot 2751, Blk 10, Kuching Central Land District, Jln Tun Ahmad Zaidi Adruce, 93250 Kuching,

Sarawak

Miri Sarawak Kian Nam Electrical Co. Lot 337, Beautiful Jade Centre, 98000 Miri

Sibu Sarawak Tokyo Video & CTV Service Center 3 & 4, Jalan Merdeka Barat, 96000 Sibu, Sarawak.

Bintulu Sarawak Venus Electronic & Electrical Service 88, Jalan Keppel, 97000 Bintulu, Sarawak.

Petaling Jaya Selangor R-Logic Sdn Bhd Lot 6, Jalan 225, Section 51A, 46100 Petaling Jaya, Selangor.

Terengganu Terengganu Oriental Video & TV Service 103, Jalan Petani, 20000 Terengganu.

Operating Hours:
Mondays to Fridays 9am to 6pm
Saturdays 9am to 1pm
Call Center Hotline – 1800 880 180

If your appliance is not affected you do not need to take any further action. 

This precautionary recall underlines Philips’ commitment to the highest standards of quality and reliability. We thank you for your co-operation and apologize for any inconvenience caused.