Philips Support

My Philips kettle stays in the "ON" position

Published on 2021-07-04

Your Philips kettle should switch off automatically when the water is boiled. If it stays on, please read on for possible causes and solutions.

The lid has not been closed properly

Make sure you close the lid properly after filling your kettle with water. If the lid is not closed correctly, the kettle will not switch off automatically.

The maximum level indication was exceeded

For safety reasons, your Philips kettle has a maximum (MAX) level indicator that indicates how much water it can contain. If you fill your kettle above this MAX level, hot water could come out of the spout.

Also, if you do fill your kettle above this indication, water could get into the steam tube and cause the kettle to stay in the “ON” position.

Please do not add water above the maximum level indication.

If the above solution(s) did not help to solve your problem, please contact us.

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