Daily CollectionBlender

Hello, Mary. Thanks for taking the time to share your experience here. I can appreciate that having a lumpy soup or smoothy is not very pleasant. I'd like to see if I can help out with this. Could it be that when you're blending, some of the ingredients are blocking the blade unit? This can be resolved by removing the ingredients with a spatula or by adding some liquid. I hope this helps, but please know that my colleagues and I are happy to discuss any additional questions with you. You can get in touch via Facebook (philips.to/UKFBMessenger), Twitter (philips.to/UKCareTwitter) or phone (philips.to/UKContact). Alternatively, if you think the full product isn’t performing as expected, you can try our new DIY repair/exchange feature on our website: philips.to/RandE . Kind regards, Nick

Hi there, thank you for sharing your feedback on here. I'm sorry to hear your Blender hasn't lived up to your expectations, and I'd like to see how I can help. Have you perhaps checked whether the motor unit, or the cutting blade become blocked during use? This could result in poor performance. I hope this helps, but please know that my colleagues and I would be happy to look into this for you. You can get in touch via Facebook (philips.to/UKFBMessenger), Twitter (philips.to/UKCareTwitter) or phone (philips.to/UKContact). Alternatively, if you think the full product isn’t performing as expected, you can try our new DIY repair/exchange feature on our website: philips.to/RandE . Cheers, Maria.