Hi Abee,
Thank you for leaving us a feedback about your Rice Cooker. We are sorry to hear that it did not live up to the longevity we have designed it to have. We would like to closely inspect your device. So, if you may find the opportunity, please send us a private message on one of our official social media pages below, with the product details and your proof of purchase.
Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!