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Innovations – Healthcare Experience Solutions

Teaming up to transform the cancer care environment

For patients who are scheduled to undergo an exam, the anticipation of a diagnosis can be intensely stressful. Nowhere is this more appropriate than in the world of oncology. Find out how UC Irvine Medical Center and Disney Family Cancer Center are working to make their patient experience more friendly to help patients sustain a sense of calm during procedures.

Compassionate care for cancer patients


The UC Irvine Medical Center and Disney Family Cancer Center teams engaged Philips based on the company’s unique vision of the total patient experience. By partnering with Philips, the teams hoped to reduce patient anxiety and fear related to cancer care at each interaction, while maximizing efficiencies and throughput. This is just one example of what can happen when patients, caregivers, and staff come together to transform care.

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Healthcare Experience Solutions


We offer a holistic approach in transforming the overall patient and staff experience across your care settings. Our multidisciplinary team of experts will collaborate with patients, staff, and key stakeholders to deliver a comprehensive portfolio of experience consulting services and Ambient Experience room solutions. Backed by research, these solutions help transform the care environment into a comfortable and calming setting for patients and an efficient and motivating workspace for staff.

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Our offerings


  • Experience analysis. We employ proven methodology to assess your current situation, pinpoint areas we can positively influence, and then offer recommendations for implementation.
  • Experience design and strategy creation. Based on the operational and experiential analysis, design experts will develop detailed sketches, schematics, and visualizations of key areas involved.
  • Experience solutions. With Ambient Experience you can create a comfortable and calming environment for your patients, and an efficient, clutter-free workspace for your staff.
  • Experience evaluation. To determine results and identify opportunities for additional improvements, we carry out a post occupancy assessment, patient and staff experience evaluations, and measure improvements that have been achieved.

Patient-oriented technology

The technology that’s actually been used is completely patient oriented, which makes the experience more comfortable, a lot more friendly, and less intimidating”

Jeffrey Kou

MD, Clinical Professor, Radiation Oncology UC Irvine Medical Center

For more information


With over 100 consulting projects realized and an installed base of more than 750 Ambient Experience Solutions, Philips customers who have invested in transforming their overall patient and staff experience find that there is added value in this approach. Learn more about our Healthcare Experience Solutions for oncology and what stakeholders have to say.

Written by:

Werner Satter

Director of HC Experience Solutions

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