The Jeroen Bosch Ziekenhuis (Jeroen Bosch Hospital) is one of the biggest teaching hospitals in the Netherlands and aims to become the most patient-oriented hospital in the country.
To help patients feel more comfortable when they undergo a radiography exam, the Jeroen Bosch Hospital installed Philips Ambient Experience in two of its radiography rooms.
The Philips Ambient Experience team used design thinking in healthcare to create a peaceful and pleasant environment that benefits patients and caregivers. In a 2011 study, Philips Research documented an increase of 29% and 45.45% in patient satisfaction in the Ambient Experience rooms compared to the control group.1
1 Patients who underwent an X-ray exam in a room with Ambient Experience showed a noticeably higher Net Promoter Score (a figure that indicates to what extent someone is willing to recommend the hospital to people they know), than patients examined in a “normal” X-ray room. The difference between the control group and group 1 (patients not informed about AE) was +29% and group 2 (patients informed about AE) was +45.45%.