MacKenzie Health
MacKenzie Health people powered approach

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A people powered approach to operations

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See what was behind the decision to enter into this ‘first of its kind’ collaboration. The risks, the trust, the hopes, and ambitions across the whole enterprise. Discover how the personal relationships and behaviours have been as key to success as the latest technology and why this is just the start of a new way of thinking and working that can be used by other hospitals.

Mackenzie Health. The first of its kind


Mackenzie Health is a regional healthcare provider that serves more than half a million people across the York Region in Southern Ontario, Canada. Mackenzie Health has a vision to create a world-class health experience, which means delivering quality, compassionate and timely patient-centered care.

What Mackenzie was looking for was a partner who could break down conventional boundaries and apply new behaviors, augmented by processes and technologies, to enable people to collaborate in completely new ways that would unlock value across the whole organization. It wasn’t just the first project of its kind for Philips; it was the first of its kind in healthcare.

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A partnership built to last

As organisations that deliver care, we need to bring in the same level of due diligence and rigour that a business would bring into their operations to ensure that we can bring value to our patients and to our customers”

Amir Soheili

Associate VP Mackenzie Health

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People powered care

Healthcare is a calling, you hear that a lot, especially with the physicians, but you also have to take into consideration that it is a business.”

Dawn Bruce

Philips Service and Solutions delivery lead

In our Philips Managed Services Partnerships, we work with customers to get the maximum out of their technology investments by helping drive operational efficiencies and identify opportunities to improve workflows, scheduling processes, resource management, staff and system utilization while decreasing exam times.

See what it can do for your enterprise.

Discover the path to partnership

1. The importance of operations:


Discover the importance of operations, combining care with commerce and the recognizing the opportunity to innovate operationally.

2. How the partnership began:


How the partnership started – risk and reward recognising, the importance of people.

3. Building teams, processes, and technology:


The governance, planning, teams, process, and protocols.

4. Finetuning and implementation:


Things take shape with plans for design & construction.

5. Operational intelligence in action:


See the effects of operational intelligence and how it works day-to-day.

6. Unlocking clinical value:


How this new model contributes to clinical improvements.

Doctors are giving treatment

7. A growth mindset:


Continuous learning and improvement is at the heart of operational intelligence. See how the course corrections played out. Discover how we are planning for the next phases and how data is driving our ongoing improvements.

The operational stuff isn't always the most recognized part of the business, but it should be. It's foundational."

Dawn Bruce

Philips Service and Solutions delivery lead

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