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We're here to help you get the answers you need

Choose from the type of question or information you are looking for below and a Philips representative will be happy to help you via phone support.

Contact tips

Self-service portal

Have a non-critical service request?
Submit it online 24/7 at our self-service portal (account required)

Self request guidance

Pressed for time? See what information you'll want to have handy before you call

Jump to service request guidance

Check our FAQs

Can we save you a call? See if your question is covered in in our FAQs

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Service request guidance

Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Please have handy:

Serial number
Hospital location
Name/Surname of the contact
Name/Surname of the referral people to be contacted, if different from the contact
Short description of the issue
Troubleshooting attempted to solve the issue
Has a Philips technician was already informed about the issue? If yes, we need the name of the technician
Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc.

Frequently asked questions

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