Philips NutriU
Privacy Notice

 

• The personal data we collect may include your name, email address, country, language and password. We also process information on your App usage, including your session, login and authentication information, which we use to manage your account.

• If you log in via social media, the personal data we collect may include your basic public profile (e.g., full/short name, profile photo, identifier, gender, profile URL, birthday, homepage, and location) and your email address, which we use for authentication purposes. In this case, your social media provider may collect information on the fact that you are using the App and logging in using your social media account. Please read your social media provider’s Privacy Notice (e.g., Facebook, Google, Apple) to learn about their privacy practices, including, what type of personal data they collect, and how they use, process and protect them.

• We use your Account Data to create and manage your account and provide personalized Services. You can use your account to securely login to the App. If you create a MyPhilips account to login to the App, we will send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, to send you strictly service-related announcements, or direct marketing communications in case you have opted-in. You may also use your MyPhilips account to order a Philips product or service, participate in a promotion or game, participate in a social media activity related to a (Philips) promotion (for example clicking "like" or "share"), and participate in product testing or surveys.

Because we use your Account Data to provide the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1. (b) of Regulation (EU) 2016/679.

To give you a more personalized experience, we process your Cookie and Analytics data to show you the right content and send you recommendations, In-App messages and Push Notifications (if you decide to allow this in the app settings).

We may also use your Cookie and Analytics data to ask you questions or invite you to participate in surveys or research projects. When you decide to participate, we process your account credentials, responses, opinions and experiences. We use this data to improve the Services and develop new products and services in the kitchen appliances domain.

Our service providers use Cookies to help us collect your information on our behalf and pursuant to our instructions. Currently these are the third-party Cookies the App uses:

• Adobe Analytics. This App uses Adobe Analytics, an analytics service (“Adobe Analytics”) provided by Adobe Systems Software Ireland Limited (“Adobe”). Adobe Analytics uses “cookies” or similar techniques, which are text files placed in your App, in order to help the App to analyze overall traffic patterns through our App. By transmitting the information generated by the cookie about the use of the App to Adobe, Adobe ensures that your IP address is anonymized before geo-localization can be used and is replaced by a generic IP address before storage. On behalf of Philips, Adobe will use this information for the evaluation of your use of the App, compiling reports on App activity for Philips, and in order to provide other services relating to App activity and use of the App to Philips. Adobe will not associate your IP address with any other data held by Adobe.

• Apptentive. This App uses Apptentive, a feedback and communication service ("Apptentive") provided by Apptentive Inc.  Apptentive uses a technology similar to a "cookie" in order to help the App analyze the overall traffic patterns and collect your feedback through the App. On behalf of Philips, Apptentive will use information about your mobile device (such as manufacturer, model, and operating system), App usage patterns, and information you choose to provide (such as survey responses or feedback) to provide services to Philips to help them understand App usage, provide support, and improve their products and services.  Your IP address is anonymized prior to use and storage within Apptentive's products and services.

• Branch Metrics. This App uses Branch Metrics, a service provided by Branch Metrics Inc. (“Branch”), to deep-link users into the App, analyze how users access and use the App and use these insights to improve the App.  On behalf of Philips, Branch will process information generated about your use of the App (such as the mobile platform, timestamp, API key (identifier for application), App version, mobile device identifier, iOS Identifier for Advertising, iOS Identifier for Vendors, Android Advertiser ID, IP address, the mobile device model, manufacturer and device O/S, session start/stop time, mobile network code and network status).  If you download the App by clicking on a Philips Ad on one of our marketing partners’ platforms, such as Facebook, Apple or Google, and decide to provide consent, Branch will collect Ad measurement data from your mobile device, including unique identifiers and analytics data on the Ad that you click on and other App events (such as first install, open and App sharing via the App’s sharing feature). To understand the effectiveness of our advertising campaigns and measure engagement, we share your Ad measurement data with the platform we used to run the Ad, which will then use the data to report on the effectiveness of our Ads. By consenting to the use of Branch, you agree to the sharing of your Ad measurement data with the platform you used when clicking on our Ad, such as Facebook, Apple or Google, as it may be the case, which platform will process your data in accordance with its Privacy Notice (Facebook: https://www.facebook.com/privacy/explanation; Apple: https://www.apple.com/privacy/; Google: https://policies.google.com/privacy).

• Google Firebase. This App uses Google Firebase, an app development service (“Firebase”) provided by Google Ireland Ltd. (“Google”). Firebase uses “cookies” or similar techniques, which are text files placed in your App and web browser. On behalf of Philips, Firebase will use information from your mobile device such as your device ID, IP address, your IDFA or Google Play Services ID and your MAC address, and replace them with a unique code. When you use the App we will measure the numbers of visits to the App, which pages you visit, your network connection, load times and when the App crashes. We use this information to evaluate and understand your use of the App, to test and analyze performance and ultimately optimize our products and services.

Please note that we only process your Cookie and Analytics information after you have provided consent in accordance with Article 6.1.(a) of Regulation (EU) 2016/679. 

We use your Combined Data to improve the content, functionality and usability of the App, the Device(s) and Services as well as to develop new products and services. In this case, we consider the processing of your Combined Data to be based on a legitimate interest of Philips and lawful under Article 6.1. (f) of Regulation (EU) 2016/679.

If you consent to receiving promotional communications about Philips products, services, events and promotions or the promotional communications of the partners that we have carefully selected, we may send you marketing and promotional communications via email or digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyze your Combined Data. You may opt-out and unsubscribe from such communications at any time. 

Service Providers

We work with third-party service providers to help us operate, provide, improve, understand, customize, support and market our Services.

We may share your personal data with the following service providers:

• IT and Cloud Providers
  These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or provide the Services.

• Analytics Service Providers

These service providers deliver the necessary hardware, software, networking, storage, and/or related technology that we require to perform App analytics. See also above under Cookies and Analytics.

Philips requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data.

Other third parties

Philips may also work with third parties who process your personal data for their own purposes. If Philips shares personal data with third parties that use your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before sharing your personal data. In this case, please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them.

Please note, concerning possible third-party advertising in the App we do not share your personal data with these partners. Even if you opt in to receive marketing and if you allow all Cookies, we do not share your personal data with the advertising third party. What we do is analyze the effectiveness of such partnership campaigns and inform our partners on the effectiveness (e.g. how many App users have clicked on the ad, how many App users have invoked the offer). We are able to analyze this from reviewing the App usage and when you accept the Branch Metrics Cookie mentioned before. The external reporting of this effectiveness study is happening on an aggregated basis only, which means that our partner – the third party – will not be able to redirect this information to any individual App user.

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner.

Amazon Alexa | Kitchen Plus Skill

Depending on the Device model you use, the Kitchen Plus Skill (“Skill”) allows you to control your Device and obtain information via Amazon Alexa.

When you enable the Skill, Philips allows you to connect your Amazon Account to the Philips account you use to login to the App. When connecting your accounts, Philips and Amazon independently adopt technical measures to validate your identity. Philips shares account identifiers but does not share your account credentials, including name or email address, with Amazon.

When you speak to Alexa, Amazon sends a written version of your voice commands to Philips together with a unique identifier. We process this information to execute your commands and issue a response in accordance with our Privacy Notice. We share our written response with Amazon so that Amazon can inform you about the outcome of your command in accordance with Amazon’s Privacy Notice and Terms of Use. Philips and Alexa may also exchange information on the Device you decide to control through the Skill, including when you update, change or remove a Device.    

You understand that your commands and responses may amount to personal data. You also understand that Amazon provides its own services to you and by providing consent, you instruct us to share your personal data with Amazon.

Amazon may process your personal data in countries outside of your country of residence, which may not provide adequate protection to personal data in line with Regulation (EU) 2016/679. You can revoke your consent at any time by disabling the Skill. Please read Amazon’s Privacy Notice and Terms of Use for further information.

Cross-border transfer

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you acknowledge the transfer (if any) of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.

If you are located in the EEA, your personal data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm). For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your personal data. You may obtain a copy of these measures by following the link above or by contacting us here.

How long do we keep your data?

We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which the data is collected. The criteria we use to determine our retention periods include: (i) the length of time you use the App and Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. For your protection, we may only implement requests with respect to the personal data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Where we rely on consent to collect and/or process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal.

Please note that if you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, our Services anymore.

When we process your personal data based on a legal obligation to which we are subject, including when you interact with us to exercise any of your rights, we consider the processing to be lawful in accordance with Article 6.1.(c) of Regulation (EU) 2016/679.

Where we rely on performance of a contract to process your personal data for purposes of the Services, we may not be able to provide the Services if we do not receive your information.  

We take seriously our duty to protect the data you entrust to Philips against accidental or unauthorized alteration, loss, misuse, disclosure or access. Philips uses a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, access controls, use firewalls and secure protocols.

While the Services are not directed to children, as defined under applicable law, it is Philips’ policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.

If a parent or guardian becomes aware that his or her child has provided us with his or her personal data without their consent, please contact us here. If we become aware that a child has provided us with personal data, we will delete his/her data from our files.

Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice.

We encourage you to review regularly the latest version of this Privacy Notice.

The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.