Questions and answers
What is the definition of “end of service”? How will you support the installed base of devices that have already been sold?
Once a product is discontinued for sale, the manufacturer provides a specified number of years of service support wherein all relevant repair parts, accessories etc. necessary to use or service the device (during PMs and repairs) will be supplied pending parts availability.
Will you continue to service the products/devices already in use? What will this look like?
Philips will continue to support all discontinued products with repair kits, spare parts and resupply materials depending upon parts availability up until the end of service date as specified in the discontinuation notice.
I have open orders with Philips on discontinued product; what is the status of those orders?
Orders that are shipped prior to the defined shipment discontinuation date will be honored. All other orders that are unable to be shipped will be cancelled.
My product that is discontinued failed within its warranty period and is unable to be repaired. How will you rectify this situation?
Philips will provide refunds as articulated in the warranty terms and conditions but will be unable to provide a replacement product.
My product that is discontinued failed during the post-warranty period and is unable to be repaired. How will you rectify this situation?
Philips will not provide a new product for replacement or sale.
