Westchester Medical Center Health Network (WMCHealth) has provided exemplary care for decades but was looking to make additional performance improvements in their Cath & EP Labs. Philips shared our patient-focused, end-to-end approach and experience flow mapping methodology which identifies issues and provides a visual representation of possible future-state scenarios.
A WMCHealth-Philips project team was established to ensure strong collaboration and trust.
Together, we are working with Philips to keep the Hudson Valley healthy through a model that supports innovation and transformation in a value-driven environment.”
Michael D. Israel, President and CEO
Westchester Medical Center Health Network
As always, we took a collaborative approach with the WMCHealth engagement to enable meaningful and sustainable healthcare transformation. The WMCHealth-Philips project team agreed goals, scope, deliverables, timelines, and measurements of success.
Stakeholder input was gathered from clinical and other staff as well as patients and families to provide a comprehensive understanding of WMCHealth’s unique situation and improvement opportunities.
Our consulting team analyzed the current operational processes via data analytics, industry expertise, and benchmarking as well as stakeholder interviews, workshops, and observation. They visually summarized the analysis and opportunities for improvement with experience flow maps.
Change initiative recommendations covered pre-admissions testing processes, pre-Cath Lab processes, and scheduling guidelines. Facility upgrades, new scheduling technology, more flexible nurse staffing, and a dedicated resource for supply management and data analysis were also recommended.
The project team agreed final recommendations and an implementation plan was presented to and approved by management.
As a result of the implemented recommendations, WMCHealth has:
John provides clinical and business performance improvement consulting to hospitals and healthcare systems. He brings enterprise cost reduction expertise in the areas of labor productivity, shared services, and strategic sourcing. He has vast experience in the areas of healthcare management consulting, strategic planning, performance improvement, operations, and supply chain. He is certified by the Association for Operations Management (APICS) as a CSCP and CPIM professional and holds an MBA.
Paul leads the delivery of strategic performance improvement programs that utilize data analytics, clinical informatics, technology, and Lean/Six Sigma methodologies to hospitals and healthcare systems. He brings a wealth of expertise in healthcare performance improvement, operations, labor cost reduction, supply chain strategy and execution, technology utilization, systems implementation, and more. Paul is certified in Lean Six Sigma Black Belt and Supply Chain Management and holds an MBA from Cornell University's Johnson School of Business, an MBA from Queens University, and a BS from the University of Tampa.
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