Philips Support

My Philips headset's touch controls not working when headset is removed from ears

Published on 2017-08-24

The out-of-ear autolock is automatically engaged. Touch and gesture controls will only work after the headset is inserted into your ear to avoid accidental activation. Check for the ascending activation sound when inserting each ear bud. Try to re-insert your ear bud if you did not hear the activation sound.

The information on this page applies to the following models: SHB7110/97 .

Frequently Asked Questions

Looking for something else?

Discover all Philips Support options

You are about to visit a Philips global content page


You are about to visit the Philips USA website.

I understand

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.